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Terms and Conditions

Submitting a Refund Application

Any customer who uses our writing service can apply for a refund – in full or part – provided they do so within two weeks of the deadline running out. This or any other timeline does not apply to plagiarism-related complaints. If plagiarism is a problem, however, the customer will need to provide absolute proof that the fault lies with our writer(s).            

NB: You should note that the reports produced by such websites as Turnitin.com, iThenticate and/or WriteCheck can be accepted as solid proof. However, reports generated by SafeAssign.com are not deemed reliable. Neither can we accept notes written by hand as proof.                    

  1. We only check texts created by our own writing staff for authenticity. Therefore, if you ask us to continue an assignment you started we cannot be held responsible for any plagiarism in your sections of the text.    
  2. In the event you are dissatisfied with our work, we will examine your concerns and report back to you within three or four days. Where concerns are legitimate, we will either partially or fully refund you.       

Revisions

  1. We will revise papers free-of-charge for up to two days of the deadline running out. You will need to place a fresh revision order after this period. Should our writer consent to do your revisions at no added cost, we will not be able to consider a refund application in the future.       
  2. In the case of bulkier papers, e.g., those with at least twenty pages and more, we offer free revisions for up to one month after the deadline runs out.  
  3. If you alter the initial specification, we will not be in a position to offer free revisions. Moreover, you may be asked to send a new order if vital information or necessary materials were not provided until work had begun or is even completed.       
  4. Should you exercise your right to free revisions, you will also need to agree a revised timeline for completion. Do not forget that the turnaround time for some revisions can be one day (24 hours), especially if the instructions are highly complex or there are any problems reassigning the order. But rest assured - we will make a superb effort to complete all revisions on time.           
  5. You should maintain a close check on your profile area and email in case anyone from our company is trying to get in touch with you. We understand that customers can often forget to attach critical information with an initial order. However, every customer is responsible for providing us with any information needed to complete their paper. 
  6. A client may choose an "Extended Revision" option while placing the order, which will cost only 30% of the order price. It allows to extend a timeframe for a free revision from 48 hours to 14 days. However, a revision request should comply with original instructions. Please note that if a customer does not make any revision request, this extra fee for "Extended Revision" is not reimbursed.  

A Full Refund

  1. You may be granted a full refund if you wrongly send us the same order more than once or if we charge you for an order more than once. Our support representatives will cancel any orders that are not needed.   
  2. You will be granted a full refund if our company cannot find a writer for your assignment.     
  3. If you receive a full refund, you should cease to use any materials or content provided before the refund was issued.     

A Partial Refund

  1. If you happen to order the wrong length of assignment, we will consider a partial refund, based on the number of words you actually require.  
  2. If you happen to choose an incorrect educational or writing level, we will consider a partial refund.   
  3. If you happen to provide us with mismatched information, we will consider the possibility of a partial refund.
  4. Cancelling of Orders (with writers already assigned):

Refund percentage

Passed deadline

100%

10-19% of the deadline

90%

20-29% of the deadline

80%

30-39% of the deadline

70%

40-49% of the deadline

60%

50-59% of the deadline

50%

60%+ of the deadline

Cancellations are, unfortunately, not an option if 30 percent of the deadline is still running and a writer has been allocated. Furthermore, cancellations cannot be considered where papers are completed/uploaded.

Late Verification

  1. To help keep Internet fraud to a minimum, our Finance Department may ask you for proof of identity. If you are late answering such requests, your deadline will only begin when we are in receipt of the necessary documentation. If this lateness concerns you, it is possible to negotiate an extension to your deadline or to send a fresh order if time is of the essence.         

Word Count Issues

  1. The pages we provide are made up of 300 words. The total number of pages in an assignment is counted by number of words. The main exception is technical papers, which are often full of calculations and numbers. Therefore, the cost depends on how complex the assignment is.   
  2. PowerPoint Presentations. If ordered as a service, our writers will provide you with 100 to 150 words of text for your PowerPoint presentation slides.        
  3. The price of an online test assignment is based on 5 questions (including the multi-choice variety) to a page and the overall amount of questions in the assignment. Therefore, customers will need to place a five-page order for an assignment with 25 questions.               

Delivery/Deadline 

  1. Additional reimbursement will be required to cover the cost of providing papers early. If a writer agrees to complete your assignment earlier without extra pay, we cannot consider offering a refund later.   
  2. If your paper arrives late without us agreeing a revised deadline, you will at least be entitled to some refund.       

Order Type

  1. Please select the correct project type when placing your order, e.g., “Report” or “Case Study.”     
  2. If you ask our writers to rewrite a paper for you, they will use paraphrasing and/or rewording. However, if more research, more text, new sources or any other components that resemble “fresh” writing are ordered, we may ask for additional compensation to reward the writer.         
  3. Sometimes, we need to contact customers. So, it is very important to monitor your emails and personal account and respond promptly to inquiries - more so if you need to comment on a topic our writers are recommending.    

 

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